![]() ![]() A support incident can take multiple steps to complete, such as several emails and phone calls. The Business Ready Advantage Plan adds six annual support incidents directly with Microsoft. Protected list price protection – your annual maintenance fee is a percentage of what you originally paid for your software and will never go up even if the cost of the software increases in future years, as long as the maintenance plan stays continually active.Managed community and support forums – “managed” means if the community does not respond to your support questions, then a Microsoft representative will.Unlimited online training – the training library is extensive and you have access to the same courses that we, as partners, get.Access to CustomerSource – Microsoft’s customer portal where you can obtain trouble shooting steps and solutions to common issues.Product upgrades, updates and service packs – you simply must have this.The amount you pay each year is calculated by taking the percentage listed above and multiplying it by the amount you originally paid for the software.Īll plans provide the following benefits: ![]() Business Ready Advantage Plus Plan (25%) – GP, SL, AX and CRM.Business Ready Advantage Plan (18%) – GP, SL, NAV and CRM.Business Ready Enhancement Plan (16%) – GP, SL, NAV, AX and CRM.
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